Privacy Policy

Last Updated: July 10, 2025

Shop5 (“we,” “us,” or “our”) operates this store and website—including all related information, content, features, tools, products, and services (the “Service”)—to provide you, our customer, with a curated shopping experience. Shop5 is powered by Shopify, which enables us to deliver the Service.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, purchase from, or otherwise interact with the Service. If there is any conflict between this Privacy Policy and our Terms of Service regarding the collection, processing, or disclosure of personal information, this Privacy Policy shall prevail.

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described.

Personal Information We Collect or Process

When we refer to “personal information,” we mean any data that identifies or can reasonably be linked to you or another individual. This does not include anonymized or de-identified information that cannot reasonably be used to identify you.

Depending on how you interact with the Service, where you reside, and applicable laws, we may collect or process the following categories of personal information:

Contact Information: Name, address, billing address, shipping address, phone number, and email address.
Financial Information: Credit/debit card numbers, bank account details, payment method and confirmation data.
Account Information: Username, password, security questions, preferences, and settings.
Transaction Information: Items you viewed, added to your cart or wishlist, purchased, returned, exchanged, or canceled, including purchase history.
Communications: Any messages or information you share with us, such as customer support inquiries.
Device Information: Information about your device, browser, network connection, IP address, and unique identifiers.
Usage Information: Details about your interactions with the Service, such as pages visited, time spent, and actions taken.

Sources of Personal Information

We collect personal information from:

Directly from You: When you create an account, interact with our site, or contact us.
Automatically through the Service: For example, via cookies and similar technologies when you visit or use our website.
Our Service Providers: When we work with third parties to collect or process information on our behalf.
Our Business Partners or Third Parties: For example, marketing and advertising providers.

How We Use Your Personal Information

We use personal information for the following purposes, depending on your interactions with the Service:

1. To Provide, Customize, and Improve the Service

To fulfill our contract with you (e.g., processing payments, shipping orders, managing your account).
To send notifications related to your account or purchases.
To support returns and exchanges.
To personalize your shopping experience (e.g., product recommendations based on purchase history).
To improve our offerings based on your preferences and behaviors.

2. For Marketing and Advertising

To send you marketing, promotional, or advertising messages via email, SMS, or mail.
To display targeted ads based on your past activity (including on other websites), such as items added to your cart or previously purchased.

3. For Security and Fraud Prevention

To verify your identity and protect your account.
To detect, investigate, and take action against fraud, illegal activities, or violations of our terms.
You are responsible for keeping your login credentials secure and should not share them with others.

4. To Communicate with You

To respond to inquiries and provide customer service.
To manage our business relationship with you.

5. For Legal and Compliance Reasons

To comply with applicable laws or respond to valid legal processes (e.g., subpoenas).
To investigate or enforce our terms and policies.
To protect the rights and safety of our services, users, or others.

How We Share Personal Information

We may share your personal information under the following circumstances:

With Shopify, vendors, and service providers who perform services on our behalf, such as payment processing, data analytics, IT support, and order fulfillment.
With business and marketing partners to provide advertising and marketing services (e.g., using Shopify for personalized advertising across different merchants and platforms).
With your consent or request, including sharing your info to fulfill product deliveries or social media integrations.
With affiliates or members of our corporate group.
In connection with business transactions, such as mergers, acquisitions, or bankruptcy.
To comply with legal obligations, including law enforcement requests, to enforce our terms, or protect rights and safety.

Relationship with Shopify

This Service is hosted by Shopify, which collects and processes personal information to help us provide and improve the Service. The information you submit to the Service may be transferred to Shopify or third parties located outside your country.

We also use enhanced Shopify features to improve our business and combine data from interactions with you, other merchants, and Shopify. When these features are used, Shopify is responsible for processing your personal information and responding to your data rights requests.

To learn more about how Shopify handles your personal information and your rights, visit:
Shopify Consumer Privacy Policy
To exercise your rights, visit the Shopify Privacy Portal.

Third-Party Links

Our Service may include links to websites or online platforms operated by third parties. We are not responsible for the content, accuracy, or privacy practices of those sites. Please review their policies before submitting any personal data.

Information shared publicly or on social networks may be visible to others, including users of those platforms. The inclusion of such links does not imply endorsement unless explicitly stated.

Children’s Data

Our Service is not intended for minors, and we do not knowingly collect personal information from children as defined under applicable laws. If you believe we have collected personal information from a child, please contact us using the details below. As of the effective date of this Privacy Policy, we do not “sell” or “share” the personal information of individuals under 16 years of age.

Security and Data Retention

We take reasonable steps to protect your personal information, but no system is 100% secure. Do not send sensitive information through unsecured channels.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal obligations, dispute resolution, and enforcement of our policies.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Right to Access: Request a copy of the personal information we hold about you.
Right to Delete: Request the deletion of your personal information.
Right to Correct: Request corrections to inaccurate or outdated personal data.
Right to Portability: Request a copy of your personal information in a portable format.
Right to Opt-Out of Sale/Sharing for Targeted Advertising: You may have the right to opt out of the “sale” or “sharing” of your personal information or its use for targeted advertising.

You can exercise these rights via our Service or by contacting us directly. If you're using a browser that supports Global Privacy Control (GPC) signals, we treat such signals as opt-out requests where legally required.
Learn more: https://globalprivacycontrol.org

Communications Preferences

We may send you promotional emails, which you can opt out of using the unsubscribe link in any email. Transactional or account-related messages will still be sent regardless of your promotional preferences.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, you may contact us:

Email: cs.help365@gmail.com
Mail: 1010 Fedora Street, #705, Los Angeles, CA 90006, USA

International Transfers

We may transfer, store, or process your personal information outside your country of residence.

For residents of the European Economic Area (EEA) or the UK, if we transfer data outside these regions, we will rely on appropriate legal mechanisms such as Standard Contractual Clauses.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We may also provide notice where required by law.